Customer Care Questionnaire

Company name:
Your name:
Telephone:
E-mail:
Zip/Postal Code:
Please rate our performance under the following criteria
OUR PRODUCTS

1. How well does our Product range meet your needs?
Excellent	Good	Average	Adequate	Poor	N/A
2. How do you rate the quality of our products?
Excellent	Good	Average	Adequate	Poor	N/A
3. What is your opinion of our Product data?
Excellent	Good	Average	Adequate	Poor	N/A
4. How do you rate our products for technical innovation?
Excellent	Good	Average	Adequate	Poor	N/A

OUR SERVICE

1. How do you rate our initial telephone response?
Excellent	Good	Average	Adequate	Poor	N/A
2. How do you rate our response to your commercial enquiries?
Excellent	Good	Average	Adequate	Poor	N/A
3. How do you rate our response to your technical enquiries?
Excellent	Good	Average	Adequate	Poor	N/A
4. How do you rate our delivery performance?
Excellent	Good	Average	Adequate	Poor	N/A
5. How do you rate our product leadtimes?
Excellent	Good	Average	Adequate	Poor	N/A
6. How well do we implement corrective actions when required?
Excellent	Good	Average	Adequate	Poor	N/A
Comments: